Return & Refund

Return & Refund Regulations

1. Valid Application Period for Return

We provide a 30-day return eligible cycle calculated from the date when the local courier marks the package as delivered. All formal return applications must be submitted to customer service within this cycle; applications submitted beyond the time limit will not be accepted for processing.

2. Qualified Inspection Standards for Returned Goods

To pass warehouse inspection and obtain refund or exchange service, returned goods must meet all the following conditions at the same time:

The goods are completely unused, unworn, unmodified and maintain the original brand-new state;

The complete original outer packaging, brand tags, supporting accessories and instruction manuals are intact and returned together with the goods;

The goods do not belong to the non-refundable product categories listed in Article 3.

3. Non-Returnable Product Categories

Based on hygiene safety and customized product management rules, the following commodities cannot be returned, exchanged or processed for refunds:

Cosmetics, facial care products, oral care supplies and personal cleaning articles;

Underwear, swimwear and disposable single-use products;

Custom engraved, printed personalized customized goods;

Clearance liquidation products clearly labeled "Final Sale, No Return Available".

4. Allocation Standard of Return Logistics Fees

  1. Liability belongs to our store (factory defective products, wrong items shipped, wrong size matching, goods damaged during transportation):

    We provide free pre-paid return shipping labels and bear all return logistics expenses. You can choose full refund of product value or free replacement delivery without extra cost.
  2. Voluntary return initiated by buyer (change of preference, inappropriate size/style, inconsistent expectation of goods):

    All original outbound delivery fees and return logistics expenses shall be fully borne by the buyer. The initial delivery fee paid at checkout is permanently non-refundable. We will only issue the full product value refund after receiving and completing the inspection of returned goods.

5. Complete Standard Return Operation Process

  1. Contact our official customer service team through the website contact form or dedicated service email, provide your exclusive order number and clear photos/videos of the goods;
  2. Wait for formal written return approval notice and obtain the designated warehouse return address issued by the support team;
  3. Securely repack the goods and send the return package, then send the new return tracking number to customer service for filing records;
  4. The warehouse inspection procedure takes 5–8 business days after receiving the returned package; the approved refund funds will be transferred back to your original payment channel within 8–12 business days.

6. Disposal Scheme for Damaged & Defective Goods

If you receive broken, scratched or factory-defective goods after delivery, please send clear photos and videos of the product and outer shipping package to customer service within 7 calendar days after delivery confirmation. According to the actual damage degree, we will arrange free replacement or full refund, and we may waive the requirement to return damaged goods at our independent discretion.

7. Special Refund Exception Provisions

  • Original delivery fees, cross-border customs duties and destination import taxes cannot be refunded unless the error is caused by our warehouse delivery operation;
  • Packages confirmed fully delivered by local couriers but lost after the buyer’s receipt cannot get full monetary compensation refund;
  • Goods sent back to the warehouse without prior official written return approval will be rejected by receiving staff and cannot trigger any refund process.

8. Exchange Service Rules

Requests for size, color or style exchange must be formally submitted within the valid 30-day return window. The allocation standard of exchange logistics fees is consistent with the freight sharing rules of standard returns.